Imagine closing escrow on your dream home, moving in with your spouse and children and looking forward to the memories you'll create for years to come.
You're surrounded by the smell of fresh paint and freshly cut grass. You're reveling in the amount of space for your two young children to play.
Then, days later, you come home to find that all of your possessions – from your clothes and furniture to family photos – have been taken.
Everything is gone.
And then, it gets worse.
When you call the authorities to report the theft, the police try to help you, but ultimately your case is not considered a crime.
The DA won't prosecute the people who broke into your house. And the company who did it doesn't understand "what the big deal was."
Why? Because it was all a big "mix up."
You were caught in the confusion when a bank holding the previous owner's mortgage foreclosed on the home. Somehow, the foreclosure was allowed to continue -- even though you are the legal owner and you did everything right.
The mortgage company, EMC [a subsidiary of JP Morgan Chase], hired a third party to drill the locks on your doors and clear your home of all of its contents.
The company promises to "make it right," but the financial compensation they offer you will never buy back the jewelry you received as a gift on your wedding day. Or your daughter's piggy bank. Or the hundreds of other items the company tells you were donated to thrift shops.
Seem unbelievable? It sure does. But it happened to a Cedar Park family recently.
If you didn't catch the story, you can read it on the Statesman's website: "
Seizure of belongings leaves new homeowners baffled, angry". It's infuriating.
The mortgage company has since apologized to the Dicksons, and the contractor they hired
issued an apology for "any role" it played in the mix up.
The Dicksons
filed a lawsuit against the mortgage company last week.
Many Cedar Park residents and others throughout the Austin area have been touched by this family's story, and over the past few weeks, a number of community members have offered their support -- from kind words to gift cards to help them replace clothing and furniture in their home.
"Elizabeth Bradburn, the Dicksons' real estate agent, is organizing an effort to collect donations for the family. She said gift cards to furniture and household goods stores are preferred and may be sent to the Dicksons' business address:
9800 N. Lamar Blvd., No. 315
Austin TX 78753
"It's been awesome to see people mobilize and want to help out," Hance [Dicksons' attorney] said. "The Dicksons are, of course, very grateful and touched by the outpouring of support from the community."
I can't help but think they deserve all the extra community support they can get.